
Looking on Expedia for a late booking for a hotel in Canterbury, I turned up the County Hotel, Canterbury, aka Abode Hotel Canterbury. Overall, this turned out to be a mixed bag, but the good bits are worth talking about.
Turns out that the hotel is in the middle of a major refurbishment. Yes, middle. I’d guess the builders are on penalty clauses, which is why they are on twelve hour days, from 7am to pm. The noise is being contained, so full marks to them, but the hotel itself is still in Beta test state. Rather like Microsoft, they are using real paying customers to test. Any hotel aspiring to four stars should not be using its guests to complete its snagging list.
In the amusing category, things like an automatic “put your hand here” loo flush that you set off each time you reach for paper. In the nuisance category, towels that hadn’t been washed (so don’t dry you). In the aggravating category, a fire alarm system that has an elusive fault that meant it went off (a few times) at 1:00 in the morning. Bloomin’ loud that was. This is a very short extract of a long list. So why am I bothering to blog about it, and not just voting with my feet?
Reason is, I got a distinct feeling that there was something interesting going on here; the staff geniunely seemed to care and as far as they could tried to help. Also, the restaurant food is fantastic - they are clearly aiming for stars and being in at the early days of places like that can be fun. On the Saturday night we ate there, they were clearly overstretched and would have failed any inspection on account of the impact on service (if anyone is sufficiently interested, I’ll do a full review).
This is a small independent chain of hotels that - if they get their stated objectives into action - will be worth taking note of. So, I’ll be writing to them, and I’ll see what they have to say. I’ll update this post with their response.